1. Acceptance of Terms
By accessing the Ecom Matters website, requesting a quotation, making payment, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with any approved proposal, invoice, service scope, or policy incorporated by reference.
2. Scope of Services
Ecom Matters may provide store setup, product research, supplier sourcing, inventory coordination, listing creation and optimisation, account management, marketplace compliance support, digital marketing, and related consulting services. The exact deliverables, timelines, and commercial terms will be based on the approved package, quotation, invoice, service plan, or written communication between the parties.
3. Client Responsibilities
The client is responsible for providing accurate information, timely feedback, approvals, lawful business documentation, and any materials, capital, or account access required for project completion. Delays in client responses, missing inputs, insufficient funding for inventory purchases, or repeated change requests may affect timelines, pricing, or delivery sequencing.
4. Account and Store Ownership
Unless otherwise stated in writing, all marketplace seller accounts, stores, domains, and supplier relationships established for the client are registered in the client’s name and remain the client’s property. Ecom Matters operates these on the client’s behalf and retains no ownership interest. Ecom Matters retains ownership of its internal methods, templates, supplier research processes, know-how, and unused concepts unless expressly assigned.
5. Lawful Use and Platform Compliance
Ecom Matters does not knowingly support counterfeit goods, intellectual property infringement, fraud, deceptive selling practices, review manipulation, or any unlawful trading activity. The client is solely responsible for how the store, products, and deliverables are ultimately used and represented. Any activity contrary to law, ethics, marketplace policy, or third-party rights remains the client’s responsibility.
6. Inventory, Suppliers, and Third-Party Materials
Where a project involves purchasing inventory, engaging suppliers, using stock assets, licensed images, software, or other third-party elements, such items remain subject to their respective terms and license conditions. Inventory purchased on the client’s behalf is the client’s property and financial risk. Ecom Matters may recommend suppliers or assets but does not warrant the performance, solvency, or continued availability of any third party.
7. Revisions
Unless otherwise specified in the approved package, revisions are limited to the reasonable revision rounds included in the purchased service. Revision requests must remain within the originally approved scope. Additional edits, store redesigns, category changes, rebranding, or post-approval changes may be charged separately.
8. Turnaround and Delivery
Any timeline shared by Ecom Matters is an estimate unless expressly guaranteed in writing. Delivery schedules depend on scope, workflow complexity, client responsiveness, marketplace verification and approval times, supplier lead times, shipping and customs delays, third-party dependencies, and unforeseen operational issues. Ecom Matters will use reasonable efforts to meet project timelines but shall not be liable for delays beyond its reasonable control.
9. Fees and Payment
All fees, milestones, deposits, and payment due dates will be as stated in the approved quotation, package, invoice, or order. Service fees are separate from inventory costs, advertising spend, platform fees, and shipping charges, which remain the client’s responsibility unless expressly stated otherwise. Work may begin only after the required initial payment is received. Late or incomplete payments may result in paused work, withheld deliverables, or rescheduling.
10. Refund Policy
A full refund may be considered only if requested before substantive work begins, subject to deduction of transaction or administrative charges where applicable. Once work has commenced, refunds are generally limited, discretionary, and dependent on the stage of work completed, documented effort already invested, and the nature of the complaint. Funds already committed to inventory, advertising, supplier deposits, or platform fees are non-refundable. No refund is due merely because of a change of mind after project initiation. Where quality concerns are raised in good faith, Ecom Matters may first offer revisions, corrective action, service credits, or a partial refund if appropriate.
11. No Guarantee of Results
Ecom Matters may provide strategic guidance, sourcing support, store management, and marketing-related services, but it does not guarantee sales volumes, revenue, profit, Buy Box share, search rankings, account approval or reinstatement, supplier approval, or any specific commercial outcome. Results depend on market conditions, capital, product selection, competition, and factors outside our control. Ecom Matters is not affiliated with, endorsed by, or sponsored by Amazon, Shopify, Walmart, TikTok, or any other marketplace platform. All trademarks remain the property of their respective owners.
12. Marketplace Account Risk
The client acknowledges that marketplace platforms independently set and enforce their own policies, and may at their sole discretion suspend, restrict, or terminate any seller account. While Ecom Matters works to minimise this risk through compliant practice, it cannot guarantee that an account will remain active and accepts no liability for platform-initiated enforcement action.
13. Limitation of Liability
To the maximum extent permitted by law, Ecom Matters shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits, loss of opportunity, reputational harm, business interruption, unsold or obsolete inventory, account suspension, or data loss arising out of the use of its website or services. Total liability, if any, shall generally not exceed the amount actually paid by the client in service fees for the disputed service giving rise to the claim.
14. Indemnity
The client agrees to defend, indemnify, and hold harmless Ecom Matters, its owners, employees, contractors, affiliates, and service partners from claims, losses, damages, liabilities, or expenses arising from materials or products supplied by the client, misuse of deliverables, violation of law or marketplace policy, infringement of third-party rights, or breach of these Terms.
15. Suspension or Termination
Ecom Matters may suspend or terminate services in case of non-payment, abusive conduct, unlawful or prohibited products, repeated non-cooperation, scope misuse, or other material breach. In such cases, completed work up to the suspension date may be chargeable and previously paid sums may be non-refundable to the extent work has already been performed. On termination, account access and documentation will be handed back to the client.
16. Changes to Terms
Ecom Matters may revise these Terms & Conditions from time to time. Updated terms become effective when posted on the website unless otherwise stated.
17. Governing Law and Contact
These Terms shall be governed by the laws of the State of Texas, United States, unless otherwise agreed in writing. For service, billing, or legal inquiries, please contact
