By accessing the Ecommatters website, requesting a quotation, making payment, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with any approved proposal, invoice, service scope, or policy incorporated by reference.
Ecommatters may provide publishing, writing, editing, formatting, design, branding, digital marketing, author support, consulting, and related services. The exact deliverables, timelines, and commercial terms will be based on the approved package, quotation, invoice, service plan, or written communication between the parties.
The client is responsible for providing accurate information, timely feedback, approvals, lawful content, and any materials required for project completion. Delays in client responses, missing inputs, or repeated change requests may affect timelines, pricing, or delivery sequencing.
Unless otherwise stated in writing, the client retains ownership of the final approved work produced specifically for that client after full payment of the agreed charges. Any pre-existing third-party content, stock images, licensed assets, platform-owned tools, or materials supplied by the client remain subject to their own rights and restrictions. Ecommatters retains ownership of its internal methods, templates, know-how, and unused concepts unless expressly assigned.
Ecommatters does not knowingly support plagiarism, copyright infringement, fraud, deceptive use, or unlawful exploitation of written or creative work. The client is solely responsible for how delivered materials are ultimately used, published, represented, or distributed. Any misuse contrary to law, ethics, platform rules, or third-party rights remains the client’s responsibility.
Where a project uses stock assets, royalty-free materials, licensed fonts, illustrations, photographs, software, or other third-party elements, such materials remain subject to their respective license terms. Where required, the client may need to purchase or maintain the relevant license. Ecommatters may recommend assets, create original designs, or use approved licensed material depending on the project scope.
Unless otherwise specified in the approved package, revisions are limited to the reasonable revision rounds included in the purchased service. Revision requests must remain within the originally approved scope. Additional edits, structural rewrites, redesigns, rebranding, or post-approval changes may be charged separately.
Any timeline shared by Ecommatters is an estimate unless expressly guaranteed in writing. Delivery schedules depend on scope, workflow complexity, client responsiveness, platform processing times, third-party dependencies, and unforeseen operational issues. Ecommatters will use reasonable efforts to meet project timelines but shall not be liable for delays beyond its reasonable control.
All fees, milestones, deposits, and payment due dates will be as stated in the approved quotation, package, invoice, or order. Work may begin only after the required initial payment is received. Late or incomplete payments may result in paused work, withheld deliverables, or rescheduling.
A full refund may be considered only if requested before substantive work begins, subject to deduction of transaction or administrative charges where applicable. Once work has commenced, refunds are generally limited, discretionary, and dependent on the stage of work completed, documented effort already invested, and the nature of the complaint. No refund is due merely because of a change of mind after project initiation. Where quality concerns are raised in good faith, Ecommatters may first offer revisions, corrective action, service credits, or a partial refund if appropriate.
Ecommatters may provide strategic guidance, publishing assistance, branding support, and marketing-related services, but it does not guarantee bestseller status, sales volumes, rankings, media coverage, approvals by third-party platforms, or any specific commercial outcome unless expressly agreed in writing.
To the maximum extent permitted by law, Ecommatters shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits, loss of opportunity, reputational harm, business interruption, platform rejection, or data loss arising out of the use of its website or services. Total liability, if any, shall generally not exceed the amount actually paid by the client for the disputed service giving rise to the claim.
The client agrees to defend, indemnify, and hold harmless Ecommatters, its owners, employees, contractors, affiliates, and service partners from claims, losses, damages, liabilities, or expenses arising from materials provided by the client, misuse of deliverables, violation of law, infringement of third-party rights, or breach of these Terms.
Ecommatters may suspend or terminate services in case of non-payment, abusive conduct, unlawful content, repeated non-cooperation, scope misuse, or other material breach. In such cases, completed work up to the suspension date may be chargeable and previously paid sums may be non-refundable to the extent work has already been performed.
Ecommatters may revise these Terms & Conditions from time to time. Updated terms become effective when posted on the website unless otherwise stated.
These Terms shall be governed by the laws of [Insert governing jurisdiction], unless otherwise agreed in writing. For service, billing, or legal inquiries, please contact [Insert Ecommatters info@ecommatters.com, +1 (713) 912-7678 , and 2806 Bluesage Bluff Dr Richmond TX , Richmond, TX, United States, 77406
