Terms And Conditions

Terms of Use

General

By accessing our website and using our services, you acknowledge that you have read, understood, and agreed to these Terms of Use, along with our Privacy Policy. If you have any concerns, you may contact us using the details provided on our website.

We reserve the right to modify these Terms at any time. We encourage you to review them periodically before using our website or services.

Data Collection & Ownership

We collect data on user interactions, including pages visited, time spent, and browsing behavior. This helps us improve our services and enhance user experience.

All materials on this website, including text, images, designs, icons, logos, and software, are the exclusive property of Ecom Matters. Users may download content for personal use only. Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.

Testimonials & Feedback

Any feedback, suggestions, or testimonials submitted to Ecom Matters become our property. We reserve the right to use them for marketing or promotional purposes.

We are under no obligation to:

Client testimonials and logos may be featured on our website or marketing materials.

Electronic Communications

By using our website and communicating with us via email or chat, you consent to receive electronic communications from Ecom Matters. These communications fulfill legal requirements equivalent to written agreements.

Copyright & Trademarks

All content on our website, including text, graphics, logos, and software, is protected under copyright laws. Trademarks displayed are the property of Ecom Matters or respective owners and cannot be used for unauthorized purposes.

If you believe your copyrighted material has been used without permission, please follow the appropriate copyright complaint procedure as outlined on our website.

Refund Policy

Ecom Matters offers refunds under the following conditions:

Full refunds are available if the project has not started within 20 days of purchase. (A 10% processing fee applies.)
Refunds are only applicable before any revisions are requested.
If charged twice, a 100% refund will be issued.
No refunds will be issued if:
The client has been unresponsive for more than 20 days.
The request is due to reasons unrelated to Ecom Matters (e.g., business closure, partnership disputes).
The work was outsourced by a third party.
The project involves urgent design services.
A dispute has been filed after payment.

⏳ Refunds take 10-15 business days to process. After approval, all associated designs and materials become the property of Ecom Matters and cannot be used by the client.

Delivery Policy

Revision Policy

We offer unlimited revisions with a standard 48-hour turnaround time.

Customer Bill of Rights

As a valued customer, you have the right to:

Information Security Policy

Ecom Matters prioritizes data protection and follows international security best practices, including:

Our policies comply with Pakistani laws and global security standards.

Email Security

📧 All emails sent and received are confidential and encrypted using SSL/TLS protocols. Our servers are protected against spam and unauthorized access.

You can safely communicate with us via email without risk of interception.

How to Contact Us

For inquiries regarding this policy, contact us at:

This version makes the Terms of Use clear, professional, and legally sound for Ecom Matters. Let me know if you need any modifications!